Jumeirah Essex House - New York
I stayed for a week at this often US$400+ a night hotel on 160 Central Park South, right round the corner one assumes from where Dear Leader now lives.
I shared a room with the little (but big) bugger above.
Now far from me to say that a 4+ star hotel where according to Wikipedia, Angelina Jolie owns the Penthouse floor and Jude Law and Samuel Jackson are rumoured to own property, shouldn't have a roach problem......
But on arrival it should have dawned on me of possible hygiene issues when I opened the mini-bar to find no drinks at all, but a prior guests breads, milks and yogurts. This took two phone calls to reception and two hours to resolve a staff member to come and replace it with the standard mini-bar items.
In capturing the cockroach that we shall term "Helen", I grabbed a glass and sat on the carpet waiting for the kill. While down there I noticed a newspaper catalogue under the seat by the bed. It was dated for promotions ending some three weeks before I checked in.
The fully gloved up worker sent in to retrieve the cockroach wanted to leave the glass in the room (for I guess their poor rinse and turn over technique) and leave the body in the rubbish bin. I insisted he take the glass and remove the evidence in his gloves and dispose of it elsewhere for a variety of again hygienic reasons.
I wrote to the hotel via email with my complaints on 9th August to the address on the website. I received an email from an Alexis Totolis on 10th August stating that it was being forwarded to the appropriate department. I then checked out on the 14th August and received an email from the Hotel Manager Dean "silent c" Huntsman, not relating to my complaint but a generic email asking me to review the hotel with the carrot of the chance to win a free weekend there. I emailed him straight back forwarding my original email of the 9th August.
It is now the 22nd August and I am still yet to hear one little bo-peep from them on the issue of hygiene at their hotel.
So I am calling time for their politeness to shine through and there is really only one thing left to do and that is to leave an indelible searchable social media imprint on this crap hotel. Including an Expedia review (just written) and an all inclusive blog post complete with a photo of the captured Helen.
To all those who are planning to stay at the Jumeirah I have one word of advice -
Don't.
I shared a room with the little (but big) bugger above.
Now far from me to say that a 4+ star hotel where according to Wikipedia, Angelina Jolie owns the Penthouse floor and Jude Law and Samuel Jackson are rumoured to own property, shouldn't have a roach problem......
But on arrival it should have dawned on me of possible hygiene issues when I opened the mini-bar to find no drinks at all, but a prior guests breads, milks and yogurts. This took two phone calls to reception and two hours to resolve a staff member to come and replace it with the standard mini-bar items.
In capturing the cockroach that we shall term "Helen", I grabbed a glass and sat on the carpet waiting for the kill. While down there I noticed a newspaper catalogue under the seat by the bed. It was dated for promotions ending some three weeks before I checked in.
The fully gloved up worker sent in to retrieve the cockroach wanted to leave the glass in the room (for I guess their poor rinse and turn over technique) and leave the body in the rubbish bin. I insisted he take the glass and remove the evidence in his gloves and dispose of it elsewhere for a variety of again hygienic reasons.
I wrote to the hotel via email with my complaints on 9th August to the address on the website. I received an email from an Alexis Totolis on 10th August stating that it was being forwarded to the appropriate department. I then checked out on the 14th August and received an email from the Hotel Manager Dean "silent c" Huntsman, not relating to my complaint but a generic email asking me to review the hotel with the carrot of the chance to win a free weekend there. I emailed him straight back forwarding my original email of the 9th August.
It is now the 22nd August and I am still yet to hear one little bo-peep from them on the issue of hygiene at their hotel.
So I am calling time for their politeness to shine through and there is really only one thing left to do and that is to leave an indelible searchable social media imprint on this crap hotel. Including an Expedia review (just written) and an all inclusive blog post complete with a photo of the captured Helen.
To all those who are planning to stay at the Jumeirah I have one word of advice -
Don't.
posted by Cactus Kate at 8:21 PM
14 Comments:
I thought it was supposed to be bedbugs that were the problem in NYC:
http://www.independent.co.uk/news/world/americas/new-yorkers-cant-flee-citys-bed-bugs-ndash-even-in-the-hamptons-2025830.html
While capturing the cockroach that we shall term "Helen"...
Oh, alright. I laughed.
Thanks Will. The bed for the record was quite comfortable, however with hygiene standards as they had I hold out no hope I didn't sleep with these either!
Deborah
I didn't kill Helen. I left that for the Union worker.
Calling it Helen, while understandable given its creepiness, may not reflect reality. I know a roach with its head chopped off will eventually die but I suspect another type of Helen would grow another.
Expensive is not always good value but unless there's lots of suckers out there the free market in the land of the free will sort it out.
Stay at the Ritz a little along from there, will cost you a little more per night but you'll never endure any of that.
I had an issue in Nice, where I woke in the morning to find my eye swollen closed after some bed-bug, flea or tic had bitten me (and other bites all over my body).
After hotel management refused to acknowledge any responsbility at all for the incident, my only option was pasting a review on the internet.
Helen? surely 'Heather' would be more appropriate. Helen sounds so out of date
and you can be 'roidney and the glass can be the Herald on Sunday.
That's the trouble with staying in places where you don't control the hygiene and cleaning standards. A grubby hotel is worse than grubbiness in your own home. At least at home you have some control over who stays there and the standards of hygiene and cleaning
Review hasn't appeared yet in Expedia. . .
You need to use tripadvisor.com...
Jumeirah Essex House is rated "#93 of 423 hotels in New York City", and it's only the 35th out of 69 4 and 5 star hotels.
Shame. We had a brilliant stay there 4 years ago - couldn't fault it. We got a suite upgrade, comp champagne and canapes - most likely because we're Sirius members.
Location-wise, it's one of the quietest NYC hotels because it's not surrounded by traffic roads on all 4 sides and faces Central Park.
Jumeirah Beach Hotel in Dubai is a longtime favourite.
you need to get out more ya whinger
I guess if I was out of the hotel room I wouldn't have seen the cockroach. Genius.
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