Air New Zealand - Business Premier - FAIL
Just got off the NZ0039 Auckland - Hong Kong leg on the big plane that goes through to London. I usually enjoy Air New Zealand but I've had an absolute toadful of flying them after doing so for almost a month now in and out of the Islands and domestically. Just when my Gold Elite status should be coming through.
1. Have any of you been on an Air New Zealand flight in business premier and the 1998 Veuve they brag about having on the champagne list has actually been available?
2. Why just 2 toilets in the upper deck that business premier passengers have to SHARE with rows totalling 35 premium economy passengers? Mostly old people who use the toilet a disproportional amount of time?
3. Why are premium economy passengers called at the SAME time as business premier to board the plane when business premier pay more than twice the price?
4. Why provide you with blankets and duvets and then turn the air conditioning up to a zillion degrees when we are trying to sleep only to take umbrage when I pull off my Qantas pyjamas and sleep in the nick when it's so damn hot?
5. It was a midnight flight. Why not do what other airlines do and offer a full meal in the lounge before and make it a sleeper service? Lights straight off, everyone tucked into their beds? Two hours later and the meal is served. Ridiculous.
6. The buttons on the entertainment program don't work and it takes forever to get through the music catalogue. And you ahve to get through it as it is stacked with shit New Zealand music.
7. Why don't Air New Zealand keep a special lane so business premier and Gold Elite clients can board at their leisure without having to wait with the masses (witness Pacific Island flights where it becomes a scrum after families are allowed to board BEFORE business class passengers)?
8. Today it was announced that all business premier passengers were to get off the plane first. Not in the upper deck where the premium economy passengers are seated closer to the steps so all got off first without the hostesses directing them to sit down. Charming.
9. Apart from the long bed, what advantage then is there of flying business premier at all when every privilege seems to be available to premium economy for less than half the price?
10. Has Rob Fyfe stopped drinking the 1998 Veuve stash that's most likely sitting in his office, and wondered why high-margin, high-end businessmen choose to fly Singapore Airlines, Emirates or at a scratch, Cathay for long haul? And it possibly has very little to do with the staff.
1. Have any of you been on an Air New Zealand flight in business premier and the 1998 Veuve they brag about having on the champagne list has actually been available?
2. Why just 2 toilets in the upper deck that business premier passengers have to SHARE with rows totalling 35 premium economy passengers? Mostly old people who use the toilet a disproportional amount of time?
3. Why are premium economy passengers called at the SAME time as business premier to board the plane when business premier pay more than twice the price?
4. Why provide you with blankets and duvets and then turn the air conditioning up to a zillion degrees when we are trying to sleep only to take umbrage when I pull off my Qantas pyjamas and sleep in the nick when it's so damn hot?
5. It was a midnight flight. Why not do what other airlines do and offer a full meal in the lounge before and make it a sleeper service? Lights straight off, everyone tucked into their beds? Two hours later and the meal is served. Ridiculous.
6. The buttons on the entertainment program don't work and it takes forever to get through the music catalogue. And you ahve to get through it as it is stacked with shit New Zealand music.
7. Why don't Air New Zealand keep a special lane so business premier and Gold Elite clients can board at their leisure without having to wait with the masses (witness Pacific Island flights where it becomes a scrum after families are allowed to board BEFORE business class passengers)?
8. Today it was announced that all business premier passengers were to get off the plane first. Not in the upper deck where the premium economy passengers are seated closer to the steps so all got off first without the hostesses directing them to sit down. Charming.
9. Apart from the long bed, what advantage then is there of flying business premier at all when every privilege seems to be available to premium economy for less than half the price?
10. Has Rob Fyfe stopped drinking the 1998 Veuve stash that's most likely sitting in his office, and wondered why high-margin, high-end businessmen choose to fly Singapore Airlines, Emirates or at a scratch, Cathay for long haul? And it possibly has very little to do with the staff.
posted by Cactus Kate at 12:17 PM
38 Comments:
Can I just say, on behalf of all other Gold Elite travellers, thank you from the bottom of my heart for the mental image of you sleeping bollocky nekkid in Business Premier. Whoo! Is it hot in Business Class or is it just Kate getting comfortable? In future I will sit up all night, ever vigilant in case I happen to be on a flight with you and miss the floor show. Seriously though you are bang on. I pay an average of $10,000 a return trip to Europe with Air New Zealand and I can't really see what the benefit is over premium economy. I've had a couple of business class flights with Singapore Airlines lately and I am totally converted to them and well on the way with Kris flyer points. I won't stay with Air NZ as their service is offhand and variable compared the the Singapore ladies and gents who consistently make you feel special on their flights. As opposed to the blokey "Gidday Matey" greetings and service on Air NZ. When I spend NZD10K I expect a little more polish. The only reason I might choose Air NZ is the lie-flat bed. And of course the possibility of a nekkid Kate in the cabin. Why the hell do they have to roast the s**t out of us anyway?, then at 5 a.m. they freeze the bejeezus out of us to wake us up. I presume you could cut diamonds on Kate's nipples when that happens. I wouldn't fancy being bollocky when they open those fridge doors. Surely they have a little more control over the AC than they seem to excercise.
I had the blankie on over top of course with limbs hanging out at random intervals. There was no floor show.
I don't see the point of giving full bedding then crank up the heat. The cabin should be a fridge while we are all snuggled up in the pods with our Qantas pj's and blankies on.
I don't think they realise also how hot the little pods are.
The mattress told me that it was cooler in the aisles. Well, as I explained - you can't bloody sleep in the aisle can you?
Are you admitting here to sleeping naked in business class?
Totally. And I don't own any pyjamas other than the Qantas ones. And I only use those on flights.
I think I know where all the 1998 Veuve got to. They hose it over Farnarkler to keep him from popping his cork at the thought of seeing a naked body.
Hmm. Solution:
1. Kate flies free as long as she promised to be nekkid
2. Everyone else pays $50 more, but now has a reason to fly business premier
The underlying problem here is that Air NZ are incompetent. They should have been sold to Singapore Airlines when SA wanted to buy them - we'd have good service by now. I always fly Qantas when I have the option, their business is pretty good.
In the interests of accuracy and clarity - indulge me here Kate, this is important to some of your readers: Stark. Naked. ? We're not talking panties and a grungy old singlet are we?
Never take the upstairs on the 747 for the reasons you outline. I always take the nose which has more room or at least feels roomier.
Good oh - travel agent has just been instructed to switch me from ANZ to Singapore for my trip to the Sevens next month. Cheers for the tip (and the mental picture)
Well for a few reasons I'm going to fly Premium Economy next trip, mainly because if I fly Business the corporate booking minons choose QANTAS Business which really sucks & I kind of like Air NZ Gold & want to keep it.
Air Conditioning on Air NZ planes is a mess, as is the interactive system, I haven't played with the Tasman one, but if it's anything decent they should roll it international.
I'd strongly encourage Air New Zealand to take notice of your criticism's they are valid.
Though I don't agree with Farnarkler about the cabin crew & I don't like Singapore airlines food, I will say the Singapore lounge in Changi is the best lounge I have been in.
Nigel
P.S. I can't see why they complained about your sleeping attire, unless you were flashing the cabin who cares.
P.P.S. The problem with the Air con appears to be it's inability to circulate, you end up with hot/cold spots.
I have never paid for a Koru membership because I've always flown enough to reach Gold Elite. And thank god for that. The food is shite and the cleanliness of the glasses / cutlery would piss me off if I had to pay for membership. Air NZ takes about $75,000 off me each year with business premier flights. Now that Premium Economy passengers get just the same, I get a better run by asking the check-in desk if the flight is full, and then get them to block off an entire economy row so I can lie down and sleep. Forget about the food, because it hasn't really changed in five years and is rubbish in business premier; pop a couple of pills and wake up as the flight attendant is shaking you before landing.
Air NZ used to have first class, but they really fucked it up. Terrible it was. Singapore business was better than Air NZ first class. (And the Krug on Singapore first is good!) But you can thank the Labour Government for refusing the merger between Air NZ and Singapore Air!
Unfortunately, the Air NZ direct flight to Narita is better than going via Changi or HK.
Bang on the mark - I've been piggy-backing on that upstairs business class lark for the last 2 years.
My employer has a "directors only" policy for Business Class travel, but technically "premium economy" is economy for the purposes of travel policy. Bingo, the cheap man's business class.
I always did wonder what those paying top dollar thought of the plebs an aisle back who get largely the same service/amenities...I wonder no more.
Did once do 1st class in Emirates between a couple of ME stopoffs, now that was lush.
They only load one champagne option per flight - I find if their staff don't get it screaming orange labelled bottle at them works wonders.
But why are you sitting on the Upper deck? Rows 1 to 7 of the 747 are where it is at!
The new service on the A380 from Dubai/Sydney/Auckland was just mega.
We used to be Gold Elite on Air NZ, and stopped using them due to the crazy Yanks in LA in Immigration there.
We were able to enjoy a shower on the new Airbus, which, given a full 30 minutes was ever so relaxing. Best of all the aircon in the spa area meant it was much more refreshing than at any of the hideously overheated Lounges.
We have used Emirates for 2 years, and the new Terminal 3 is also a real blessing. And the brand new Emirates Club Lounge at Sydney just by the designated 380 gate meant there was no hike across a crowded terminal.
The 14 hour leg from Dubai to SYD was turbulence free, and you could have a much Veuve or similar. Was only Moet Reserve on our menu.
As someone who does ~60 long haul business flights per year, I feel some of your pain!
But, on the whole AirNZ isn't too bad. At least they have the same product across the longhaul fleet, whereas with SQ and Cathay it can be a lottery. The new SQ wide bed is the only one that equals AirNZ for full lie flat comfort. The Cathay business class ranges from dreadful to just better than average.
I have never had an issue with the AC on AirNZ, but am sure it does happen. I have been frozen to death and cooked through on different carriers over the years.
The difference between Premium Economy and Business Premier are different worlds, when it comes to comfort. Fucked if I'm going to sit in a seat that is only better than economy because of leg room. Rather sit in Economy and get 2 or 3 empty seats blocked next to me, as us GE can do. The fucking armrests in premium economy do not raise, so even if there is an empty seat next to you, you are confined to the tiny little uncomfortable piece of shit chair! Besides, never, never sit uipstairs on an AirNZ flight, used to be the best seats until they stuck the premium economy up there. But if you are not Gold Elite, you probably will not get the best seats in the nose.
My biggest bitch with AirNZ is the cost, dearer than just about every airline.... about 3k dearer than Qantas for the same itinerary! Oh, and the check-in at Shanghai, holy fuck that is one helluva zoo! The other day I had to push somebody's trolley completely over as they insisted on running me over.
But Qantas business class is utter shite comparatively. Only thing better they do is give you the pyjamas. Or even worse, fly BA business class, you have to sit facing some prick, just like on a fucking train!
Two rules when flying; 1. Get yourself an APEC card. 2. DO NOT leave the lounge until you are called for personally! That way you do not have to deal with the horrible unwashed. They normally do have a special lane, and if they don't I just walk to the front, flash the business boarding card and push my way through. Auckland airport does suck though, in that they do not board at two separate doors, one for zoo class and one for business.
Other airlines do exactly the same for midnight flights - offer the meal once you're onboard. The one great thing that AirNZ don't do, is that they don't do an announcement whenever the captain switches on the seatbelt sign. Yet on SQ etc, every fucking time, you get the incessant squeal in minimum 8 different languages! Try sleeping through that racket - bloody impossible.
Cactus, you need to spend a flight travelling with me, perhaps teach you a thing or two... Oh, and going by your drinking efforts you so proudly displayed a day or two back, perhaps take you out on the lash too..... My shout! Show you how we do it in the Oil + Gas industry!
Oh and Farnarkler, you're likely to be disappointed by the SQ PPS club.....
Rob Fyfe is too busy cozying up with his good buddie Mark Weldon (and what a shame you missed the breakfast) at the "Summit for Jobs".
You are right though CK, Air NZ has not thought through the differential between Business and Premier Economy.
Hope your Gold Elite comes through soon. What a giggle that was flashing one of those cards around in my less mature days, not to mention the gorgeous Xmas Gift (a picture of a yacht and a ceaseless supply of picnic baskets as well as an accommodation guide with premium places to stay in New Zealand). On a shallow note, one of the best moments of my life was getting off the Air NZ plane in LA after a 1st class flight and having the Business Class passengers wait for us. (Very shallow).
Having ditched my cheating husband who was the reason for my gold elite status I am now working towards a comparable status in my own right - but NOT with Air New Zealand.
Can't tell if Farnarkler is a man or a woman, but the nipple comment is very funny.
I think Anonymous 1.44 might be Rob Fyfe's EA. Uh oh!
1. Yes. The Vueve is regularly available on the trans pacific flights. I know that it's been on most of my recent YVR-AKL legs.
Of course I refuse to drink it because the french are bloody terrorists! I'd sooner they replaced it with a vintage Pelorus thanks you very much.
2. Only plebs sit upstairs in BP. 3A/3K is where it's at baby.
3. Phuck nose. Thought I am particular about Star Gold being called at the same time as Business lest we turn into a pack of arseholes like SQ (at the SilverKris in Changi T3 today while all the poor Star Goldies are stuck in the lepper lounge down the hallway)
4. Can't comment on your hotness having never flow on AKL-HKG nor seen you in the flesh.
5. How many other airliens do a good job of the in-lounge full meal for J class? I can't think of any of the *A carriers who do (Done UA, LH, SQ in the past year in J and none of those do, even from theri major hubs)
6. NZ purchased a LEMON when it came to inflight entertainment. The new system in the 763 and 320 aircraft is OK. Take your iPod or sleep.
7. Because then we'd be like fucking SQ who treat the elite members of their partner airlines like trash while looking after their F, J and PPS club members. No thank you very much!
8. Refer to number 2 above.
9. Long bed suits me nicely thank you very much. never been a big eater on the plane. Get on board, PJs on, 15mg of Zopiclone and a welcome drink of NZ bubbles (crappy Duetz NV as it may be), takeoff, sleep, wake, do some email, off the plane refreshed for a day of work.
10. A little naieve to be honest. many of the businessmen I know are no longer flying SQ trans-pacific becuase their companies will no longer cough up for SQs over inflated ticket prices. Try doing a *A RTW ticket with sectors on SQ 77W or 388 metal and your eyes will water at the surcharges. For the regular *business* traveller NZ does just nicely
As to Farnarkler: If you like subservient little Asian girls who will do your very bidding then sure, fly on SQ- of course on the ground they're not so pleasant. But I'll sit down chats with the inflight concierge any day thanks very much.
Cheers
Chris
Currently at Changi T3 waiting to get onto SQ221 to SYD on the 388. 70,000km of long haul so far this year all on *A. So far this year (excluding domestic)
WLG-CHC-SIN-BOM-SIN-PEK-ICN-SEA-YYC-YVR-AKL-WLG-AKL-SIN-BLR-SIN-HKG-SIN-SYD (this flight)-AKL-WLG-LAX-SEA-LAS-LAX-AKL-ZQN (home for a day for a wedding)-AKL-LAX-SEA-YVR-AKL-WLG-AKL-SIN-BLR-SIN-AKL-WLG... that's upto about the 10th of April... I'm sorry guys and girls... but Chopper says:
http://www.youtube.com/watch?v=1EY7lYRneHc
Air NZ is about to change the planes to 777s on the AKL-HKG-LHR route, which will sort out the toilet situation and the heat. However on the points you mentioned:
1. Yes, but from London only.
2. When you're Gold Elite you can get the nose which is better, BUT still only 2 toilets for that and the section behind it. There used to be 4 toilets before First Class was pulled out.
3 and 4. Yes, the heating on the 747s is shite. I just lie in the pjs without the duvet on top.
5. There USED to be small hot meals provided in the Auckland lounge before that flight. There would be no difficulty making one BP cabin sleeper only on the 747.
6. I just find it damned slow. Apparently, a better system was bought for the 767s/A320s which do the Aussie/Islands routes.
7. I always board with families, and if I am asked, I say my fare subsidises 6 people down the back. Still the mess at the gate is a disaster.
8. I've had it worse, when coming from the nose it took so long there were economy passengers mixing at the door.
9. Free massages at the Auckland lounge and 3x the airpoints are about it, beyond the bed.
Premium economy is nothing special though. When Gold Elite it is a way to travel cheap and use airpoints upgrades, especially nowadays.
Having said that, I find NZ upped its game from London, business did board first, while the rest were in a long queue looking forlorn. I suspect the management there knows how BA and Virgin treat its premium customers. Only Singapore can really give NZ a run for its money in NZ. Emirates is inconsistent, and Cathay's new business class is like an el cheapo version of the NZ one.
All,
Flying every other airline the top deck is the best place to sit for the lack of other punters. It's usually all business class - not rows of 35 premium economy seats. Worse is when you choose your seat they don't show you there are 35 premium economy seats behind you.
Farnarkler
On an overnight flight I fly with the pj's and what I wear on the plane. Usually a change of underwear as well however in this instance I got pissed at friend's house before I flew and forgot to pack another pair of underwear. So yes, starkers.
And no woman sleeps in a bra! Ouch.
Hmm
Agree with a lot of what has been said. I will say that I enjoyed ANZ Business Premier. Really like the shape of the flat beds and had no trouble sleeping on overnights. Big diff from Premium economy. Was not really impressed with the seats in that at all.
However what really ticks me about ANZ is their rule changes. I am expat based in Asia but not in a country they fly to. So ... I either go through Japan or China (preferably not China because of the customs fiascos there - can't check baggage all the way through to/from NZ). Just over a year ago ANZ changed the FF rules so that my 1 1/2 hr flight to get an ANZ connection (on a star alliance partner) would halve the points I earnt on ANZ because my flight would not originate on ANZ. Basically this would mean I would have to twice as much travel to requalify. Ridiculous.
So I moved on to Singapore Air. In 6 months I went gold. I have had two business class trips with them and my main complaint is that there is no consistency with the planes. The new ones are better, but the old flatbed was on a slope and the seat was narrow. Did not sleep well in that at all.
Like Singapore's service but I miss the ANZ flat beds and really - I am interested in SLEEPING. However, I will never go back to ANZ FF programmes because they have changed the rules multiple times and always to my disadvantage. Singapore pay you 25% bonus miles any time you choose them to fly on. THAT is a great incentive to use them.
Kate
You could have saved alot of typing and just put "I slept naked" in this post. It would have had the same affect. I am waiting for the phone vid taken by a steward to appear on YouTube.
Seems that a lot of people commenting here do not do enough flying.... Other than the usual once a year chardonnay trip to Europe: "oh Emirates is so much better".
Well fuck me, try flying from Dubai to Casablanca.... Shit up the walls in business class toilets... filthy fucking Arabs! Or SQ from Sing to Lahore. Or Air Chance, where only by chance will you get your bags. I could go on all day about how bad some airlines are on diffferent routes.
But on the whole AirNZ has a consistently good product, but shit FF scheme. Oh, and self important trolley dollies.
Get out more people!
It looks like most people commenting here were quite excited about the thought of you in the nude at 10,000 ft, Kate. It's not a bad story, either. But I what I was more amazed about was your talking bed:
The mattress told me that it was cooler in the aisles.
I've heard of 'pillow talk', but never a talking mattress.
As always,
Deane
Jeez as one who regularly travels AK/HR/AK on a 5 day round trip and sits in the front of the standard economy cabin you sure are a softy.
Toughen up girl. Get over it I gave up the long haul front of the plane thing years ago. Jeez its only a few hours. I get into HR at 5.30am and am in the office at Regents Park at 9.00am ready to go.
And Im old enough to be your father.
gd
The TT says its makes a change for the pax on NZ to be nude, one normally associates the trolley dollies with a state of undress
Oh your poor people !!!!
Look - cards like gold cards exist SO THAT REGULAR TRAVELERS WILL PUt UP WITH SHITE. Like it or not everyone withone of themcards THINKS they are getting a better deal than evreyone else and that the stewards will be nicer to you.
Guess what ? its all bullshit
You can travel to europe for $11k or $5.5k - all business level. The 5.5 k deal on Thai or Korean (even less with china) is pretty good. Same lounge access. Sometimes seating is a bit crappy (I'm 6'6" and frankly even the laydown seats are no good) Legroom is what matters.
And for service you cant beat asians. There is just something in their cultures that says that being in the service industry is just fine. Bloddy europeans think being in service is not for them and thus when you get a bum crew on Air NZ, Q, BA, the big US ones, all european, then they are really bad.
And the $4.5 you save flying with an asian airline can buy a fucking lot of bubbly or bling or most other things when you get there.
No - dont get blown away by thinking that things like frequeny flyer cards are worth the plastic they are mad eof. Go for the best deal every time.
Kate - Having caught that flight about a dozen times over the past few years myself, I concur with much of what you have said. The best HK-NZ flight used to be Singapore Airlines out of Chch. The PJs you got for 1st class upgrades every now from them were great. I used to think the stupidity of trying to serve dinner on the Air NZ ones after midnight was just me being OTT. I used to get quietly grumpy about the lack of quite a few of the wines on the wine list book. They shouldn't have a book of available wines if they only have 3 or 4 on board. Though that all being said the sleeper beds were great improvement on the old ones.
It's owned by the Government and controlled by the unions, what do you expect?
If they actually had to worry about keeping the customers happy to keep themselves in business they might get their shit together, but as they have had Michael Cullen over their shoulder they have gone low cost.
Dean, it`s a case of a vacuum cleaner putting shit on a mattress.
I am not in the same league of a lot of the other folks commenting here, who obviously travel regularly and have had a taste of a variety of airlines and planes.
The husband is Qantas Gold and I am Qantas Silver. But thanks to Qantas flicking the middle finger at the domestic market and installing Jetstar with three flights a day between Akld-Wgtn, we took up the widely advertised offer in the weekend papers of handing over your Qantas card for a Air NZ one retaining your status - so hubby is swapping to Air NZ Gold etc. I flew to Aussi seven times and to the LAX once last year as well as numerous domestic sectors and couldn't get over what old dunger planes Qantas fobbed off on the Kiwi market. We go on our last Qantas/BA binge flying Wgtn-Sydney-Singapore-London-Lisbon-Barcelona-London-HongKong-Melbourne-Wellington over March and April but I must admit I am/was starting to get tired of always having to connect via Australia for flights, it really was starting to just about double some of the travel time, than if I had just gone with AirNZ in the first place - Hawaii is a good example.
Can AirNZ users tell me: Does my Silver Staus give me entrance to the Koru Club or will I have to pay and is it worth it? Always found the Qantas Clubs uncrowded in NZ which was great but friends have complained of the Koru Club resembling a mustering yard.
Cheers, sally
Nothing to do with you being pissed as a fart before you got on board huh?
TT wins best comment of thread.
Expat - If I was that pissed I wouldn't have been able to navigate to the airport! Experts can testify that I stopped drinking around 9.30am, after only 2 hours of session and the flight was at midnight.
Aaron - Air NZ is state owned as Michael states. I am sure you could fix it in your position of power. And now the Torys are in, I am sure you would have internal party support to up Business Premier and bring back First class.
GD
My father is flying Air NZ Akl-Vancouver in premium economy later in the year. I tried to get him to spend the extra to get a flat bed on the basis he's one of the richest people I know on an income:expenditure ratio (he can live off his pension that's he's just qualified and still have savings).
I predict at the end of that epic it will be the last SKI (spend kids inheritance) holiday he takes. So there is a positive I guess ;). I invite Air NZ to take all their fury at this post out on him.
When you are old and rich there is no excuse not to lie down, as people have pointed out you are better off to fly economy with your status and get block seats so you can lie down.
Economy is for people who can sleep sitting up, don't mind waking up with a crock back and neck and for sleeping pills work. They seem to have the opposite effect on me and I stay up for hours. But if you can handle the discomfort and the horror of cattle I suspect you are best to travel there.
I also note GD that I have a medical condition that means I cannot sit or lie still for more than a few minutes without movement. Many a man has complained about this affliction, especially at night.
hi CK Agree if you have a medical condition its smart to fly up front Some of us oldies have gotten used to sleeping in the seats and arranging our schedules to sleep and arrive at the journeys end OK The worst for me is flying thru US to Europe (LAX!!!!) and also flying east from HR to AK takes a bit out of me
cheers
gd
Sally- Silver status gets you two Koru Club passes for the year and that's it. You get a free single sector upgrade which of course gets you lounge access if you upgrade to business on an international flight.
Gold of course gets you unlimited lounge access across Star Alliance airlines.
Koru Clubs vary, but they are frankly light years ahead of lounges in the US and most continental European lounges - which shows how appalling they all are.
Liberty Scott- thanks for the tips. I am awaiting my new AirNZ
Silver Card as someone who has taken the offer to swap status from Qantas. Will be interesting to see if they include the free Koru Lounge passes and sector upgrade with this deal. Hope likewise they do the same for hubby's Gold status, as we don't want to buy two Koru Club memberships.
Couldn't agree more with you regarding the clubs overseas, all the ones we have used in the US - US Airways and AA were horrible and quite a let down regards the fantastic American ethos of service etc. I can only guess they are not as high quality due to the lack of Americans who travel - if they did I am sure the American public would demand better but as these clubs are overwhelmingly used by non-Americans I guess they don't count. Alot of the Americans I have met in the Qantas Lounges in LA the last four times I have been in there have spoken very highly of both the Koru Club and Qantas Club in relation to anything in America.
Cheers, sally
Obviously you have not been flying flying very long with Air NZ or anyone else or you would know -
1. Big deal, get over it.
2. There are only 2 toilets on the upper deck on ALL 747's not just Air NZ. Drink less and you will not have to use the toilet so much.
3. PE passengers can board at the same time as Business if you have a Gold card, just walk up and push in.
4. I'll ignore this one
5. No one is forcing you to eat at midnight. Eat before you leave home and go straight to sleep.
6. Entertainment works if you listen to the instructions. Press buttons slowly like they tell you.
7. Answered in 3.
8. No big deal
9. It's all about the bed; simply the best
1. You obviously don't like alcohol so are not qualified to comment.
2. Yes, but most upper decks don't have 35 premium economy passengers, they have fewer business class passengers.
3. My point is that business passengers who have paid more for that flight should board first and have a priority queue to everyone else.
4. Why? You've got an opinion on everything else?
5. I didn't want to eat at midnight dickhead. I had come pre-fed and wanted to sleep.
6. Modern entertainment systems don't make you do anything slowly.
7. Answered in 3. Me too.
8. You obviously have never paid more than others to see them walk off to the next queue in front of you.
9. Well it's not the best anymore.
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